Question 1

What is the turn around time for my video.

Accepted Answer

Standard turnaround is 72 hours. Bigger projects, holidays, and busy weekends can take longer. Planning around a deadline? Reach out early so you can stay on track! We offer rush service for a small fee.

Question 2

Does your team travel?

Accepted Answer

The Alexander Aperture team travels worldwide. Different pricing and fees apply. Please email us with the details to get a quote for your next project.

Question 3

How can I get my video back faster?

Accepted Answer

To help us get your video back to you quickly without delays make sure we have everything we need prior to the shoot or as soon as possible. For example: logos, the song you want on the video, and any special instructions.

Question 4

Need your video back in same day or in less than 24 hours?

Accepted Answer

If you need your video faster than the standard turnaround time of up to 72 hours, rush delivery is available for a $200 fee.

Question 5

Does your team assist with creative directing, and coming up with ideas for my video?

Accepted Answer

We can assist with direction however you do need to provide us with some basic info of your vision to help us create the best video. If you would like to hire someone to do the heavy lifting for you and give you creative direction and onsite coaching we have an amazing that offers this service.

Question 6

Do I need to bring equipment?

Accepted Answer

It depends on the service. Some bookings require you to provide certain equipment or materials, while others don’t. Send over your project details when you book, and we’ll tell you exactly what you need!

Question 7

Need extra production add-ons for your shoot?

Accepted Answer

Yes! You can book add-ons like luxury cars, jets, dogs, models, and content spaces for an extra fee. Share what you want, and we’ll help you build the setup!

Question 8

Do you have access to studios or content spaces?

Accepted Answer

Yes, we work with several space owners, so you have options. Tell us the vibe you want, and we’ll help match you with the right content space!

Question 9

What if I'm unhappy with my video?

Accepted Answer

Unfortunately all sales are final, however we do provide revisions with each video purchase.

Question 10

Do you service areas outside of Atlanta?

Accepted Answer

Yes we do. There will be a travel fee added to any shoot in the event the location is over 30 miles.

Frequency Asked Questions