Frequency Asked Questions

Standard turnaround is 72 hours. Bigger projects, holidays, and busy weekends can take longer. Planning around a deadline? Reach out early so you can stay on track! We offer rush service for a small fee.

The Alexander Aperture team travels worldwide. Different pricing and fees apply. Please email us with the details to get a quote for your next project.

To help us get your video back to you quickly without delays make sure we have everything we need prior to the shoot or as soon as possible. For example: logos, the song you want on the video, and any special instructions.

If you need your video faster than the standard turnaround time of up to 72 hours, rush delivery is available for a $200 fee.

We can assist with direction however you do need to provide us with some basic info of your vision to help us create the best video. If you would like to hire someone to do the heavy lifting for you and give you creative direction and onsite coaching we have an amazing that offers this service.

It depends on the service. Some bookings require you to provide certain equipment or materials, while others don’t. Send over your project details when you book, and we’ll tell you exactly what you need!

Yes! You can book add-ons like luxury cars, jets, dogs, models, and content spaces for an extra fee. Share what you want, and we’ll help you build the setup!

Yes, we work with several space owners, so you have options. Tell us the vibe you want, and we’ll help match you with the right content space!

Unfortunately all sales are final, however we do provide revisions with each video purchase.

Yes we do. There will be a travel fee added to any shoot in the event the location is over 30 miles.